Terms of Service

1. Contracting parties and acceptance

These Terms of Service constitute a legally binding agreement between you and SuiteWright ("SuiteWright", "we", "us", or "our"), operating from Phnom Penh, Cambodia. By accessing this website, registering a workspace or subscription for any SuiteWright multi-tenant cloud SaaS platform, or deploying an isolated single-tenant SuiteWright system, you agree to be bound by these terms. If you accept these terms on behalf of a company or other legal entity, you represent and warrant that you hold full authority to bind that entity.

2. Permitted use of this website

You may view, print, and share materials published on this website for lawful business evaluation. You must not copy or redistribute the website's source code, visual design, or proprietary documentation to construct a competing product or service, conduct automated bulk scraping, bypass rate limits or bot-protection mechanisms, or perform unauthorized vulnerability scanning against our infrastructure.

All content on this website is published for general informational purposes. Nothing on this website constitutes a binding commercial offer, and published specifications, pricing models, and release timelines may be revised prior to execution of a written Statement of Work or activation of a paid subscription.

3. Release status of software systems

Every software system listed on this website displays an explicit release status badge. Systems designated as Pilot-ready are deployed to our pre-production staging environment for evaluation, demonstration, and pilot testing; they are not yet in general commercial production. Pilot-ready systems carry no service-level uptime guarantee, formal support SLA, or commercial warranty, and must not be relied upon for mission-critical production workloads unless governed by a signed pilot agreement. Systems designated as Coming soon are under active engineering development and are not yet publicly accessible.

4. SaaS subscriptions, billing, cancellation, and refunds

The following commercial terms govern workspaces and subscriptions once a SuiteWright SaaS system is opened for commercial signup:

• 30-day Pro trial. Eligible new workspaces begin with a 30-day free trial on the Pro tier with full feature access and no upfront payment requirement. Free trial eligibility is granted once per account owner; creating additional workspaces under the same owner does not initiate additional free trial periods.
• Trial expiration and non-payment. Automated email reminders are dispatched prior to trial expiration. For systems that offer a permanent Free tier (such as SuiteWright Task), a workspace without an active paid subscription transitions automatically to the Free tier with all existing data preserved under Free-tier capacity limits; upgrading at any time restores full paid functionality. For systems without a Free tier, an unsubscribed workspace enters a suspended state where user sign-in and operational access are paused, while all tenant data is preserved throughout a defined grace period so that activating a paid plan restores the workspace intact.
• Data retention after suspension. Following expiration of the post-suspension grace period specified within the application, a suspended workspace and its stored records may be permanently purged. Customers wishing to retain their records without subscribing must export their data prior to the end of the grace period. Workspaces operating on an active Free tier are not suspended or deleted for non-payment.
• Billing and payment rails. Paid subscriptions are billed in advance for the selected billing cycle (monthly, annual, or multi-year). Subscriptions paid via Paddle renew automatically at the conclusion of each billing cycle until canceled. Subscriptions settled via domestic Cambodian payment rails (Bakong KHQR or ABA PayWay) do not auto-debit; customers remit payment manually for each renewal period. Clients in Cambodia may pay via Bakong KHQR, ABA PayWay, or Paddle, while international clients outside Cambodia are billed exclusively through Paddle, which acts as Merchant of Record subject to its applicable payment terms.
• Cancellation. You may cancel a paid subscription at any time from your workspace billing console. Upon cancellation, your workspace retains full access to all paid features through the end of the current paid billing period, no further recurring charges are billed, and at period end the workspace transitions to the Free tier (where available) or to suspended status. Cancellation is confirmed immediately by email and may be reversed at any point prior to period expiration. SuiteWright charges no cancellation penalties.
• 14-day money-back guarantee. You may request a full refund within 14 calendar days of your initial paid subscription purchase (defined as your first paid billing transaction following a free trial, a Free tier upgrade, or reactivation of a previously terminated subscription, as well as any annual or multi-year subscription payment or renewal) without stating a reason, either directly through the billing console or by contacting us in writing. Routine monthly renewals do not initiate a new 14-day refund window. Issuing a refund terminates the paid subscription immediately (transitioning the workspace to the Free tier where applicable) and is available once per account owner. Card refunds are submitted immediately to the card network and typically appear on statements within 5–10 business days; Bakong KHQR and ABA PayWay refunds are remitted via bank transfer to the originating account within 7–10 business days. All refunds are confirmed via email accompanied by an official credit note.
• After 14 days. Subscription fees outside the 14-day refund window are non-refundable except where mandated by applicable law or where SuiteWright has materially failed to deliver the contracted service. You remain free to cancel future renewals at any time. Nothing in these terms limits any mandatory statutory rights you hold under applicable law.
• Fee adjustments. We provide at least 30 calendar days' advance notice prior to any subscription price adjustment taking effect at your next renewal cycle, giving you the option to cancel before the revised rate applies.

For a plain-language summary of cancellations and refunds, see our Refund Policy.

5. Customer data ownership and portability

All operational data, records, and files uploaded or generated by your organization within a SuiteWright system remain your exclusive property. We process tenant data solely to deliver, secure, back up, and support the platform in accordance with your instructions. Your organization remains the data controller responsible for maintaining a lawful basis to collect and process the personal data of your employees, students, guests, or customers, and for providing required privacy notices to those individuals.

You may export your workspace data at any time during an active trial or subscription, and you may request a final archive export during the post-cancellation grace period.

6. Acceptable use policy

You agree not to use any SuiteWright platform or service to:

• violate any applicable local or international law, or process data without legal authority;
• upload or distribute malicious code, or disrupt the integrity or performance of our infrastructure;
• attempt to access another tenant's workspace data, or conduct unauthorized penetration testing without prior written authorization;
• resell, white-label, or sublicense access to a SuiteWright SaaS system without a signed partner agreement.

We reserve the right to suspend a workspace immediately where continued operation would violate applicable law, pose a security threat to other tenants, or involve materially overdue account balances, and we will notify the workspace administrator promptly of the reason.

7. Isolated single-tenant system deployments (SuiteWright Hotel and SuiteWright Shop)

Certain complete SuiteWright platforms — specifically SuiteWright Hotel and SuiteWright Shop — are delivered as isolated single-tenant environments rather than shared multi-tenant workspaces, governed by the signed deployment order or commercial agreement for your organization:

• Dedicated single-tenant environment. Each deployment is provisioned with its own isolated database, application instance, and custom domain (for example, your property's direct booking engine or your brand's web storefront and mobile apps) so your guest or shopper traffic, catalog, and operational records are never shared with any other business.
• Direct merchant payment gateways. Guest bookings and customer orders settle directly into your organization's own merchant accounts (such as Bakong KHQR, ABA PayWay, or Paddle) configured inside your isolated instance.
• Platform intellectual property and customer data. Your organization retains 100% ownership of all business records, customer data, catalog content, and brand assets inside your instance (as set out in Section 5). SuiteWright retains intellectual property ownership of the underlying SuiteWright Hotel and SuiteWright Shop platform software and grants your organization a non-exclusive license to operate the deployed instance during the active agreement term.
• Managed cloud operations and updates. Infrastructure provisioning, automated backups, security patches, and platform version updates for isolated single-tenant systems are delivered under the hosting and SLA terms specified in your deployment order.

8. Service availability and maintenance

We engineer and operate production systems for high availability and prompt technical support; however, unless a separate written Service Level Agreement (SLA) has been executed, we do not warrant uninterrupted uptime or specific incident response times. Scheduled maintenance windows are communicated in advance wherever practicable.

9. Warranties and limitation of liability

We deliver our software systems and professional services with reasonable commercial skill and care. Except as expressly stated in these terms and to the maximum extent permitted by applicable law, the website and software systems are provided "as is" without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, SuiteWright shall not be liable for indirect, incidental, special, or consequential damages, loss of profits, loss of revenue, business interruption, or loss of data arising from a customer's failure to maintain independent data exports. Our aggregate cumulative liability arising out of or relating to these terms shall not exceed the total fees paid by your organization to SuiteWright during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

10. Term and termination

You may discontinue use of the website at any time and cancel subscriptions in accordance with Section 4. Either party may terminate a commercial agreement for material breach if such breach remains uncured thirty (30) calendar days after written notice. Sections 5, 9, 10, and 11 survive any termination or expiration.

11. Governing law and dispute resolution

These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Cambodia, and any dispute shall be subject to the exclusive jurisdiction of the courts of Phnom Penh, Cambodia. Both parties agree to attempt good-faith commercial consultation to resolve any disagreement prior to initiating formal legal proceedings.

12. Amendments

We may update these Terms of Service from time to time. Material modifications affecting active paid subscriptions take effect upon the next subscription renewal cycle following advance notice to the workspace administrator. Continued use of the website or services after an update takes effect constitutes acceptance of the revised terms.

13. Contact

Inquiries regarding these Terms of Service may be directed to hello@suitewright.com or submitted via our contact form.