Refund Policy

Summary

This page explains in one place how cancellations and refunds work for SuiteWright cloud SaaS subscriptions and isolated single-tenant system deployments. It restates Sections 4 and 7 of our Terms of Service. If anything here differs from the Terms, the Terms apply.

The subscription terms below apply once a SuiteWright SaaS system is opened for commercial signup. Systems marked Pilot-ready are offered through pilot arrangements, and their commercial terms are set out in your pilot agreement.

• 30-day free trial on the Pro plan, with no payment method needed up front.
• 14-day money-back guarantee on your first paid purchase, with no reason needed.
• Cancel any time with no penalty. You keep access until the end of the period you paid for.
• After 14 days, fees are generally non-refundable, with the exceptions in Section 6.

1. Free trial

Eligible new workspaces start with a 30-day free trial on the Pro plan, with full feature access and no upfront payment. The trial is available once per account owner. If you do not subscribe when it ends, a system that has a permanent Free plan (for example SuiteWright Task) moves you to that plan and keeps your data. Otherwise the workspace is suspended and your data is preserved during a grace period, so activating a paid plan restores everything. If you do not plan to subscribe, export your data before the grace period ends.

2. 14-day money-back guarantee

You can ask for a full refund within 14 calendar days of your initial paid subscription purchase, without giving a reason. Your initial paid purchase is your first paid billing transaction after a free trial, a Free plan upgrade, or the reactivation of a terminated subscription. Any annual or multi-year subscription payment or renewal is also covered.

• Routine monthly renewals do not start a new 14-day window.
• A refund ends the paid subscription immediately. The workspace moves to the Free plan where one is available.
• The guarantee is available once per account owner.

3. How to request a refund

Request a refund from the billing console in your workspace, or write to us at hello@suitewright.com. Including your workspace name and the email address on the account helps us process it quickly.

4. How and when you are refunded

• Paddle (card and international payments). The refund is submitted through Paddle immediately and usually appears on your statement within 5–10 business days.
• Bakong KHQR and ABA PayWay. The refund is sent by bank transfer to the account the payment came from, within 7–10 business days.
• Every refund is confirmed by email with an official credit note.

Clients in Cambodia may pay via Bakong KHQR, ABA PayWay, or Paddle. International clients outside Cambodia are billed through Paddle, which acts as Merchant of Record under its own payment terms.

5. Canceling a subscription

You can cancel a paid subscription at any time from your workspace billing console. You keep full access until the end of the current paid period, no further charges are made, and the workspace then moves to the Free plan (where available) or is suspended. Cancellation is confirmed by email immediately and can be reversed before the period ends. We charge no cancellation penalty.

Subscriptions paid through Paddle renew automatically until canceled. Subscriptions paid by Bakong KHQR or ABA PayWay do not renew automatically; you pay for each renewal yourself.

6. After 14 days

Fees outside the 14-day window are non-refundable, except where the law requires a refund or where SuiteWright has materially failed to deliver the service you contracted for. You can cancel future renewals at any time. Nothing on this page limits any statutory rights you have under applicable law.

7. Price changes

We give at least 30 calendar days of notice before a price change takes effect at your next renewal, so you can cancel before the new price applies.

8. Isolated single-tenant system deployments

Isolated single-tenant deployments (SuiteWright Hotel and SuiteWright Shop) involve dedicated single-tenant server and database provisioning, custom domain setup, and direct merchant payment gateway integration. Onboarding, provisioning, and hosting fees for isolated single-tenant deployments are governed by the signed deployment order or commercial agreement for your organization, which takes priority over this page.

9. Questions

Questions about a refund or a charge? Email hello@suitewright.com. See also our Terms of Service and Privacy Policy.