SuiteWright Hotel
Pilot-readyProperty management and direct booking engine — OTA sync, KHQR, and global checkout
Running on our cloud servers. Open to pilot customers, with production onboarding available.
An integrated hotel property management system (PMS) and direct booking engine for hotels, resorts, and serviced residences in Cambodia and international markets. Accept commission-free direct bookings on a bilingual English and Khmer storefront, manage front-desk check-in, folios, housekeeping, and maintenance from a unified console, and synchronize availability across online travel agencies so the final room is never double-booked.
In hotel operations, room availability is the one rule that can never break: the moment two sales channels can sell the same room independently, double-bookings are inevitable. SuiteWright Hotel keeps room inventory as a single source of truth shared across your front-desk room board, your bilingual direct booking website, and synced OTA calendars.
Beyond bookings, the platform brings daily property operations into one system. Revenue managers set standard and derived rate plans with seasonal and occupancy rules; front-desk staff handle check-in, guest folios, and payments (Bakong KHQR, ABA PayWay, CentralPay, Stripe, and PayPal); and housekeeping and maintenance teams get live room-turnover and repair tasks on a bilingual English and Khmer mobile app for iOS and Android.
Permissions are managed with the same care. Role permissions and the menus they unlock are controlled through versioned database migrations rather than hardcoded frontend checks — keeping sensitive actions like folio refunds or rate overrides auditable and isolated per property.
What changes
From manual work to a system you can rely on
- Monthly reservation spreadsheets or wall calendars prone to manual transcription errorsA single live room-availability ledger shared across the front desk, direct website, and OTA channels
- Overbookings discovered only when a second guest arrives at receptionCentralised inventory locking and automated OTA calendar synchronization every 15 minutes
- Losing 15% to 25% commission on repeat or direct-intent guests who book through third-party travel portalsA bilingual English and Khmer direct booking storefront on your own domain with instant KHQR and card checkout
- Housekeeping and room-readiness updates relayed verbally or on paper clipboardsReal-time room status updates submitted from staff mobile devices and visible immediately at the front desk
- Manually editing room rates across multiple spreadsheets for high season, weekends, and holidaysAutomated rate plans and seasonal pricing rules that calculate nightly tariffs dynamically
How it's built
The principles behind the build
Availability as a strict system invariant
The core failure mode in hospitality operations is selling the same room twice across different channels. SuiteWright Hotel maintains room inventory as a single transactional source of truth — coupling instant locking on the direct booking engine and front-desk room board with scheduled two-way iCal synchronization for online travel agencies such as Airbnb and Booking.com.
Commission-free bilingual direct booking engine
Properties receive a complete public storefront localized in both English and Khmer where guests can browse room categories, compare rate plans, apply promotional codes, and complete payment via Bakong KHQR, ABA PayWay, or Paddle in Cambodia, and via Paddle for international guests — retaining the full booking value on your own balance sheet.
Standard, derived, and dynamic rate architecture
Revenue managers can configure base rate plans alongside derived plans (such as non-refundable or breakfast-included tiers calculated by percentage or fixed offset) and automated pricing rules driven by season, day of week, or occupancy thresholds — eliminating manual rate editing across the calendar.
Complete front-desk, folio, and night-audit workflows
Reception teams operate from an interactive room board covering arrivals, departures, room moves, extra charges, split payments, deposits, refunds, and printable PDF folios. Built-in hospitality analytics provide real-time visibility into Average Daily Rate (ADR), RevPAR, occupancy trends, and night-audit reconciliation.
Integrated housekeeping, maintenance, and staff mobile app
Room cleaning schedules, inspection checklists, facility maintenance work orders, and staff shift timesheets live inside the same platform as guest reservations. A native Flutter mobile application (iOS and Android, in English and Khmer) delivers live push notifications to housekeeping and engineering staff as rooms check out or maintenance issues are logged.
Migration-governed access control and tenant isolation
Role permissions and the administrative menus they unlock are versioned through Flyway database migrations rather than hardcoded in the user interface — ensuring that sensitive privileges such as issuing folio refunds or modifying rate plans are governed, auditable, and strictly isolated per property tenant.
What's inside
Core Modules
Direct booking storefront
Public-facing bilingual (English and Khmer) reservation website with live room availability, gallery media, promo codes, and instant online checkout.
Reservations & room board
Interactive front-desk calendar and room-assignment board managing walk-ins, group bookings, room upgrades, early check-ins, and late check-outs.
Rate plans & dynamic pricing
Standard and derived rate plans, seasonal calendars, occupancy-based pricing rules, and promotional voucher management.
Guest folios & payments
Itemised guest billing, incidental room charges, deposits, refunds, PDF invoices, and multi-gateway settlement via Bakong KHQR, ABA PayWay, and Paddle.
OTA channel synchronization
Automated iCal import and export feeds synchronizing room availability and blocks with Airbnb, Booking.com, and external travel calendars.
Housekeeping & room status
Real-time tracking of clean, dirty, inspected, and out-of-order rooms with automated turnover tasks generated upon guest check-out.
Facility maintenance
Preventative and reactive maintenance work orders linked directly to rooms and property assets, including room-block integration when repairs require downtime.
Guest CRM & profiles
Longitudinal guest profiles recording stay history, room preferences, identification documents, VIP status, and corporate billing accounts.
Staff shifts & timesheets
Departmental shift scheduling, clock-in/clock-out recording, and timesheet summaries for front-desk, housekeeping, and engineering personnel.
Hospitality analytics & night audit
Over fifteen operational and financial reports covering ADR, RevPAR, occupancy percentage, channel mix, tax summaries, and daily revenue reconciliation.
Bilingual staff mobile app
Native Flutter application for iOS and Android in English and Khmer providing mobile access to reservations, housekeeping status, maintenance tickets, and live alerts.
Roles, permissions & audit log
Database-governed role-based access control, menu-level permissions, and an immutable audit trail of reservation, folio, and rate modifications.
Questions & Answers
Frequently asked questions
Can guests book and pay directly on our hotel's own website?
Yes. SuiteWright Hotel includes a public booking engine in both English and Khmer that displays real-time room availability, rate plans, and promotional offers. Guests can complete reservations directly on your website without third-party agency commissions, settling payment via Bakong KHQR, ABA PayWay, or Paddle.
How does the platform prevent double-booking across channels?
Room availability is maintained as a single transactional ledger shared by the front desk and the direct booking engine, paired with automated iCal channel synchronization (running every 15 minutes plus immediate export feeds) to keep online travel agencies such as Airbnb and Booking.com aligned with your live inventory.
Which payment gateways are supported for local and international guests?
Guests in Cambodia can pay using Bakong KHQR, ABA PayWay, or Paddle, while international travelers check out via Paddle — all reconciled automatically against the guest's reservation folio.
Does the system manage housekeeping and maintenance alongside reservations?
Yes. Housekeeping room statuses, cleaning assignments, facility maintenance requests, staff shift timesheets, and revenue reporting are integrated into the same platform. When a guest checks out at the front desk, housekeeping staff are notified immediately on the bilingual mobile app.
How is pricing structured?
SuiteWright Hotel is deployed per property, and pricing scales transparently based on your room inventory and whether you require OTA channel management and the staff mobile application. Share your room count and operational requirements with our team for a clear, straightforward pricing schedule.
What is the current release status of SuiteWright Hotel?
SuiteWright Hotel is currently Pilot-ready — fully engineered, deployed, and operating on our pre-production environment, with the web console, direct booking storefront, and Flutter mobile app available for guided demonstrations and early property pilots. Contact us to arrange a live walkthrough.
Explore SuiteWright Hotel with your team
Book a live walkthrough or start a pilot workspace for your organization.